Shipping & Returns

Delivery Information

Orders are processed within 5-7 business days. Orders placed on weekends or holidays will be processed on the next business day.

Return & Exchange Policy

Our return and exchange policy is designed to provide you with peace of mind. We want you to feel confident about your purchases and know what to do in case you've changed your mind or are dissatisfied with a product. Our straightforward refund or exchange policy is our commitment to ensuring your confidence in shopping with us.

Items can be returned within 7 days of delivery. Unboxing Video is mandatory. Products must be unused, in the same condition as received, and in the original packaging. Proof of purchase or order number must be provided.

Return Process

1.Contact customer service via email or the return portal on our website. 2.Obtain a return authorization number (RMA) from customer service. 3.Securely pack the items, including the original receipt and RMA number.

Shipping Returns

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Refunds

Processing Time: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

Defective or Damaged Items: If you need to exchange an item, unboxing video is must. We will send you a replacement at no additional cost.

Late or Missing Refunds

Bank Processing Time: If you haven’t received a refund yet, first check your bank account again.
Credit Card Company: Contact your credit card company; it may take some time before your refund is officially posted.
Bank: Contact your bank. There is often some processing time before a refund is posted.
Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@shreem.online